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Frequently Asked Questions

Everything you need to know about shopping with JA Diamonds.

Shopping Online with Confidence

Value and variety. By operating as an online-only retailer, JA Diamonds eliminates the expensive overhead of a physical showroom. We pass those savings directly to you, meaning you get higher-quality diamonds and solid gold religious jewelry for a fraction of the traditional retail price.

Absolutely. We secure every transaction with industry-standard encryption and back every purchase with a 100% Satisfaction Guarantee. Every diamond we sell is authenticated, and our "hard asset" jewelry is exactly as described—never hollow or plated unless clearly stated.

Authenticity is our baseline. All our loose diamonds come with grading reports from reputable laboratories, and our metal purity (14k, Platinum, Sterling Silver) is strictly verified.

We provide 24/7 backend support via email. Whether it's 2 PM or 2 AM, send your questions to Info@JADiamonds.com, and our experts will assist you. Phone support is available M-F, 8:30 AM – 5:30 PM CST at 469-943-5886.

Orders, Shipping & Returns

In-Stock Items: 1-2 business days.
Made-to-Order Items: 10-14 business days.
Shipping: You will receive a tracking number the moment it leaves our facility. For security, orders over $100 require a signature upon delivery.

We offer a 30-Day Risk-Free Guarantee. Items must be in "new and unused" condition with original paperwork.
Exceptions: Custom orders, engraved items, and items resized by other jewelers are non-refundable.

Customers are responsible for return shipping and insurance. We highly recommend insuring the package for the full purchase price.

Inspect immediately. If visible damage is found, refuse the shipment. Otherwise, email Info@JADiamonds.com within 5 days of receipt.

Jewelry Care & Maintenance

We recommend removing jewelry before swimming or cleaning. Chlorine can discolor metals and soaps create a film on stones. The Rule: Jewelry should be the last thing on and first thing off.

Soak in warm water with mild dish soap. Brush gently with a soft toothbrush, rinse, and pat dry with a lint-free cloth. Avoid ultrasonic cleaners for diamonds with significant inclusions.

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Returns Sent To:
P.O. Box 151
Rowlett, TX 75088
(469) 943-5886
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