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Customer Support

info@JADiamonds.com
Free Shipping On All US Orders

FAQ

JA Diamonds FAQ
We hope you'll find the answer to your question in our FAQ section, but if this is not the case, please get in touch with our customer Care Team by email: info@JADiamonds.com.
 
 
 
Orders
 
 

Q: How do I return my order?

Individual items of $500.00* or less may be returned for refund. Please email a Service Specialist at info@JADiamonds.com for assistance.


Q: Are there items that cannot be returned?

Special orders and engraved jewelry items (other than rings) are final sale. Any ring size that is custom to your specifications other than the approximately standard size is non-returnable.

 

 

Q: How will my order be delivered?
 

Your order will delivered by using USPS First Class Mail, UPS or FEDEX. Most items are available to ship same day or next business day. Items that take longer will be noted in the item listing. For international buyers we use FedEx. These methods of shipment are fully insured against losses, damages and theft right up to the point where you sign for them.

 
 
 
Q: How can I track my delivery?
 

We will email you on the day your order is dispatched and provide advice regarding your expected date of delivery, the parcel delivery company being used and the track and trace details of the delivery company.

 

Q: How long does it take for a credit to process?

Once a returned item passes our quality inspection and is fully processed for refund, it typically takes 3-10 business days for the credit to reflect on your account. This timeframe begins once we send you an email confirming we have received your package and it is returned to our inventory.

 

 

Q: Who pays for return shipping?

 

The recipient or purchaser will be responsible for all return shipping and insurance fees. If you have any questions please email us at info@JADiamonds.com.

 

 

 
 
Q: How safe is my jewellery in transit?
 

We use the leading global delivery companies, so we are pretty confident that your order will be safe. However, to manage any potential risk, we insure in the event of loss, damage and/or theft during shipment.

You must insure your jewellery, if you return it!

If you are returning an item of jewellery, it is your responsibility to insure the item during transit. Most delivery companies will be happy to provide a quote for next day, guaranteed delivery, and they will simply ask you how much the parcel is worth and what insurance value you require. We do not accept responsibility for losses occurred during transit for items returned to us.

 
 
Q: How do I place an order?
 
Ecommerce Shop
You can place an order through our ecommerce shop very easily. Simply choose the piece of jewellery you want, outlining any specifications, and proceed through the checkout.

 

 
 
Q: Do you charge restocking fees?
 
No as long as the item is returned within 30 days in its original condition. No returns after 30 days.
 
 
Q: Do the rings sizes vary?
 
Yes the rings sizes can vary 1/4 of a size.
 
 
 
Payments
 
 
 
Q: Is it safe ordering online?
 

As part of our commitment to delivering first class customer care, we can confirm that we are 100% committed to providing a safe ecommerce shopping experience.

State-of-the-art ecommerce security

Our ecommerce shop is protected with the latest security certificates (SSL certificates). These certificates use state-of-the-art encryption technologies.

 

Q: What payment methods are accepted?
 

We are happy for you to make payment by any of the following methods:

 

Credit Cards or Debit Cards
 

We accept all major credit and debit cards. Visa, Mastercard, American Express and Discover.

 

PayPal

You can place an order using PayPal as payment option online by selecting it as payment option during checkout process.

 

Checks:  We will also accept payment by certified US bank check or money order, in US dollars.  You may place the items into your shopping cart, fill in your ZIP code and use the shipping & tax calculator (at the bottom of the shopping cart page) to add the cost of any tax or expedited shipping charges. Then print out the shopping cart page (note that you cannot check out using a check as a payment method).  Write the shipping address, phone number and email address along with the grand total on the print-out, enclose the certified check or money order and mail to our address at the bottom of this page.  Please note that we will return any check that is not a certified bank check or money order.  After your check has cleared our account (usually 2 or 3 business days), your order will be processed.  Orders placed by a commercial establishment, and paid by check, should include a signed purchase order.

 

Note: Please do not send cash for security and safety reasons!

 

Sales Tax
Sales tax of 8-1/4% is charged to orders shipped to a Texas address, no sales tax is charged for destinations outside Texas.

 

Q: How long does it take to receive a refund?
 

Depending upon the payment method used, it can take 8-10 working days for a refund to be processed, although in reality it is normally a few days. Our first-class Customer Care Team will be happy to notify you of estimated refund times at the point when a refund is agreed. Email info@JADiamonds.com.